Return Procedure

If you have placed an order and would like to return all or some of if, please fill out the return form in PDF format and insert it into your package along with the bill.
This information is necessary for processing your return as soon as possible

DOWLNLOAD THE RETURN FORM IN PDF FORMAT

Here are several points to clarify to help our team effectively and timely process your return. Here are our recommendations for the following items :

- Racquets : for the return of a racquet to be accepted, 3 conditions must be fulfilled : the racquet frame should bear no scratches of chipping; the racquet's strings should be new and have no sign of wear-and-tear; the plastic on the grip sould be present and intact.
- Athletic shoes must be returned in the shoe box corresponding to its model. The shoes must be new and not have been worn at all.
- Bags, clothing, strings, grip and accessorie should be new and not used whatsoever. The packaging must be intact for the return to be accepted.

Underwear and bathing suits cannot be returned or exchanged for hygienic reasons.

We have listed some different, possible examples to help you as much as possile. Please do not hesitate to consult them.

If thie page does not contain the information you need or if you are in a particular situation, you can always email us. Please have your order number ready

RETURN PROCESS

IMPORTANT

Clients may receive their order in several deliveries. Although you may not receive the items ordered in the first package, this does not mean a preparation or delivery error has occurred. Please look at the delivery slip to figure out if an error has been made. If all of the items you ordered are not on the delivery slip, then you will receive these items in several packages.


If you received your package and the items do not match with what you ordered, please follow the following instructions carefully:

1. Return the package

  • Via mailling with a tracking number
  • in its original shipping box if possible
  • To : Larde Sports - 11 rue des Cigognes - 67960 Entzheim (France)

2. Add the documents required for reimbursement

  • A copy of the bill on which you indicate the items to reimburse. Place the bill in the package.

3. Send an email to this address with 

  • Your last name, first name and order number,
  • Your phone number (preferably cell phone) so we can reach you if needed,
  • The number of the package you sent;
  • What is wrong with the delivery
  • A, preferably scanned, copy ot the mailing company receipt
  • Your banking account information in PDF format if you did not place it in the package

The failure to these steps will result in refusal to process your request.

IMPORTANT

Even if the package is damaged, we recommend you accept it, UNLESS there are immediately visible signs of a theft or of a broken item.

In all instances of a damaged package, you should accept it with the following reservation: "Package received and accepted but damaged.".


If you have received a visibly damaged or opened package, please follow the following instructions:
 

1. If you accepted the package:

  • Please send en email to this address
  • Please provide your last name, first name, phone number (preferable cell phone to reach you if needed), number of package if possible and your order number,
  • Please add a photo as proof as an attachment to the email
Upon reception of your email, we will contact you within 48 hours to process your order. We may ask you to send us the package in question.

2. If you refused the package

  • The package will be sent back to us,
  • IPlease iform us IMMEDIATELY by email of your refusal so that we are quickly up-to-date on your file.

The failure to these steps will result in refusal to process your request.

In any event, please do not worry, because Larde Sports has insurance which covers such cases. Therefore, your problem will be resolved.

IMPORTANT INFORMATION CONCERNING THE RECEPTION OF STAINED CLOTHING

In rare cases, clients may receive an article of clothing that seems to show one or more 'stains'. This can occur during packaging of the product in the factory or the item's protective cover could have become undone during transport since packages are sometimes poorly handled by transporters. 95% of the time, washing the item immediately resolves the issue. Do not hesitate to wash the item in question if you have this problem. Washing an item is NEVER a reason for refusal to process your request. Simply put, we will not refuse to take the item back beacause the stain did not go away after you washed it.


If there is still an issue with a certain product (the stain did not come out and/or you received a non-compliant product), please follow the following instructions carefully.

1. Please write us by email first

  • Please contact us via email with your last name, first name, phone number so we can reach you if needed, order number and the problem item,
  • Please attach one or several photos to the email as evidence of the problem,
  • After reception of your email, we will contact you to explain the next step

LEGAL INFORMATION CONCERNING CANCELLATION PERIODS

For clients wishing to exercise their right of cancellation :In conformity with our general sales conditions, clients have 30 calendar days, starting from the order's reception, to cancel your order. The order's cost is reimbursed as soon as possible or, at the latest, 30 days starting from the day you cancelled the order. The order will be reimbursed via bank transfer, if not the same payment mehod used to make the order. However, any roducts returned incomplete, damaged or defective due to poor handling will not be accepted or reimbursed. No particular reasons needs to be given in order to exercise your right to cancel an order. There are no penalties. If you choose to cancel your order, products should be sent back in a state allowing for their resale and they should be accompanied with your cancellation request (see process below). You are responsible for any return fees.


If you have received an item in the wrong size, please follow the following instructions

1. Return the package:

  • Via mailing with a tracking number
  • in its original shipping box if possible
  • Within the return voucher properly completed available here
  • with a copy of the bill which was in the package at the time of delivery
  • to : Larde Sports - 11 rue des Cigognes - 67960 Entzheim (France)
  • You will cover the delivery fees, but the fees for the package Larde Sports will send back to you will be on us.
2. Send an email detailing:
  • Number of package you are sending to us
  • A digitalised copy of the return voucher if possible
  • Your last name, first name, phone number (preferable cellphone to reach you if needed), and order number
The failure to follow these steps will result in refusal to process your request.

INFORMATIONS LEGALES SUR LE DELAI DE RETRACTATION

For clients wishing to exercise their right of cancellation :In conformity with our general sales conditions, clients have 30 calendar days, starting from the order's reception, to cancel your order. The order's cost is reimbursed as soon as possible or, at the latest, 30 days starting from the day you cancelled the order. The order will be reimbursed via bank transfer, if not the same payment mehod used to make the order. However, any roducts returned incomplete, damaged or defective due to poor handling will not be accepted or reimbursed. No particular reasons needs to be given in order to exercise your right to cancel an order. There are no penalties. If you choose to cancel your order, products should be sent back in a state allowing for their resale and they should be accompanied with your cancellation request (see process below). You are responsible for any return fees.


If you received your package and are not satisfied and wish to cancel or return your order using the cancellation period, please follow these instructions carefully:
Under article L 121-20-2 of the French code, the right to cancellation extended from 14 days to 30 days is not applicable to goods made accoring to the customer's specifications, to higly personalised goods (flocking, racquet stringings, etc.), and goods that quickly deteriorate (strings, grips, etc.). The "satisfied or get your money back" warranty does not apply to these goods.

1. Return the package:

  • Via mailing with a tracking number
  • in its original shipping box if possible
  • Within the return voucher properly completed available here
  • with a copy of the bill which was in the package at the time of delivery
  • to : Larde Sports - 11 rue des Cigognes - 67960 Entzheim (France)
  • You will cover the delivery fees, but the fees for the package Larde Sports will send back to you will be on us.
2. Send us an email detailing:
  • Number of packge you are sending to us,
  • Your last name, first name, phone number (preferable cellphone to reach you if needed), and order number,
  • Your banking account information (RIB, IBAN, BIC) in PDF format as an attachment so we can swiftly proceed to reimburse you,
  • The reimbursement amount you are expecting. If we do not agree with this amount, we will contact you. If the amount was paid through vouchers, then reimbursement will primarily be in fhe form of vouchers. If the sum due is greater than the value of the voucher, then the remaining sum will be reimbursed via the same payment method used.
The failure to fllow these steps will result in refusal to process your request.